04. Communication

From the available data, we found inconsistencies in how GME programs handled communication strategies, with wide discrepancies in the approaches used. Many programs seem to have relied heavily on recurring emails from program leadership to residents for sharing logistical information and inviting frontline provider input. Some programs provided more fulsome guidance through documents, webpages, and shared presentations. Documents seemed more likely to cover topics with greater breadth and were more likely to contain references and resources for additional information.

Most programs educated their residents on patient communication during the pandemic and how to address patient/family questions and concerns. However, only a couple addressed approaching difficult conversations around death and grieving.